Store Policy

This privacy policy sets out how we, Lightning Hill Candles®, use and protect any information that you give us when you use this website. Lightning Hill Candles® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website,  you can be assured that it will only be used with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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HOW DO WE COLLECT THE INFORMATION:

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We may obtain personal information about you from various sources. We may collect this information when you provide it on our site, our social media platforms at one of our events. When you visit this site or our social media platforms, we may also collect certain information by automated means, using technologies such as cookies or web server logs.

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WHAT WE COLLECT:

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We may collect the following information:

• Name

• Contact information including email address

• Demographic information such as zip codes

 

WHAT WE DO WITH THE INFORMATION GATHERED:

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may use non-personal information for purposes of displaying advertisements that are more relevant and useful to our existing or potential customers

 

We do not share, rent, sell or trade any personal information with any outside organization. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given to the Lightning Hill Candles® is used only for the specific purposes you supply it to us.

We will only call you if we have a question or problem with your order.

If we or our credit card processor suspects card fraud, we may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied, or at those supplied by the credit card holder’s bank, to verify the legitimacy of an order.

We retain records of orders, including customer addresses and payment information (EXCLUDING credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential and are not shared with any other outside party except as required by law or to resolve billing and credit card disputes.

Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.

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WE MAY ALSO COLLECT SOME OF THE FOLLOWING NON-PERSONAL INFORMATION FROM YOU:

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• the IP address of the computer you use to access our site

• the type of browser software you are using

• the date and time you access our site

• the website address, if any, that linked you to our site

• search engine search terms and advertising clicks/actions

 

WE USE COOKIES TO MAKE OUR WEBSITE WORK INCLUDING:

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• Making our shopping cart and checkout work

• Determining if you are logged in or not

• Visitor Statistics Cookies

 

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called “analytics” programs also tell us if people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.